Implant Candidate Liaison, Bilingual

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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MED-EL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🏥 Healthcare

🔧 Hardware

💰 SPINOUT on 1989-01

Healthcare • Hardware

MED-EL is a global medical device company that develops and manufactures hearing implant systems and related audio processors, accessories, and rehabilitation tools to treat various types of hearing loss. Its product portfolio includes cochlear implants (including the TICI invisible cochlear implant), bone conduction implants (BONEBRIDGE), middle ear implants (VIBRANT SOUNDBRIDGE, SAMBA), non‑surgical bone conduction systems (ADHEAR), and audio processors (RONDO, SONNET, SAMBA), along with patient support, clinician resources, and clinic-finder services. MED-EL emphasizes individualized technology, research-driven innovation, MRI safety, and long-term compatibility of its implant systems.

📋 Description

• Serve as a dedicated liaison for cochlear implant candidates throughout their decision-making and treatment journey • Contact new candidates promptly and provide an overview of the cochlear implant process • Conduct ongoing outreach through phone, email, and text communications • Execute personalized touchpoints to keep candidates informed and connected • Maintain lead ratings and candidate status updates in the CRM • Enter candidate information into the CRM within established timelines • Document interactions, candidate information, and progress updates • Complete order forms and related documentation • Maintain organized records while complying with privacy and confidentiality standards • Schedule consultations and follow-up appointments • Send educational and preparatory materials before appointments • Coordinate and document surgery dates, purchase orders, and other milestones • Support regional teams with documentation and administrative needs • Prepare candidates for activation by sharing educational resources and program information • Facilitate introductions to support services, customer support teams, and community resources • Answer candidate questions and provide timely information • Route specialized inquiries to appropriate departments • Send printed educational materials to clinics and healthcare providers upon request • Participate in National Sales Meetings and local candidate engagement events as needed • Travel occasionally for meetings, trainings, or candidate-focused events

🎯 Requirements

• Must reside in California • Bilingual English & Spanish • 2-4 years of customer service, patient engagement, inside sales, or related experience • Experience using CRM systems and Microsoft Office applications • Commitment to maintaining confidentiality and complying with HIPAA requirements • Bachelor's degree preferred • Healthcare industry experience preferred • Experience supporting patients, candidates, or customers in a healthcare setting preferred • Experience in hearing healthcare, medical devices, audiology, or related healthcare fields preferred

🏖️ Benefits

• Remote work arrangement • Occasional travel for meetings, trainings, or candidate-focused events

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