Bilingual Customer Expert – Spanish/English

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🏈 Alabama, Arizona, +33 more states – Remote

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💵 $18 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients • Manage inbound and outbound customer communications • Field customer inquiries and resolve questions, issues, and concerns • Connect with customers via phone, email, chat, and/or social media • Calmly resolve and de-escalate issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or process payments • Track call-related information for auditing and reporting • Provide feedback on call issues • Meet defined sales objectives

🎯 Requirements

• Bilingual Spanish/English • Minimum 6 months of customer service experience • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • 6 months of call center experience preferred • Minimum 6 months of sales experience • Ability to use Windows operating systems • Able to work independently • Ability to stay composed and objective • Superior negotiating skills • Ability to collaborate effectively with team members, supervisors, and support departments • Outstanding communication, listening, and analytical skills • Strong organizational and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Sharp critical thinking skills • Dedicated workspace near router for a hardwired Ethernet connection • Minimum internet speed of 15 Mbps download/10 Mbps upload • ISP under 50ms • Internet connection cannot be satellite, mobile data, P2P, or VPN • Proof of internet speed required

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families

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