Bilingual Virtual Patient Navigator

🔥 15 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Answer calls professionally and in a timely manner • Review prescriptions, case notes, and appointment results • Review and report adverse events as necessary • Initiate cases in the CRM system • Schedule and confirm appointments with patients and network clinicians • Ensure appointments are staffed with properly credentialed clinicians for the appointment location • Document case details in the CRM system • Place outbound calls and text messages to patients and network clinicians • Answer incoming calls, text messages, and email correspondence • Provide program coverage when team members are out of office • Escalate issues to leadership and contribute to program improvements • Help patients find disease-state resources in their area • Educate patients about their disease state and assigned medication • Coordinate connections between patients and approved patient-based resources • Provide patient-focused education to promote treatment compliance and behavioral change • Foster dialogue between patients and healthcare providers • Support IQVIA’s Patient Support Program for patients living with acromegaly • Travel up to 15%

🎯 Requirements

• Active Nursing License in good standing • Bilingual in English/Spanish • 2+ years of recent nursing experience, including direct patient care, physical assessment, patient education, group in-servicing, and proficiency in peripheral access • Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook • Proven success utilizing good communication, speaking, and writing skills when interacting with customers • Ability to interact courteously and professionally with patients and clinical staff • Must reside in country where the job is posted • Nurse educator experience preferred • Experience with Salesforce preferred • Excellent time management and ability to multitask and prioritize work • Strong organizational skills with attention to detail • Ability to work independently and as a team player • Knowledge of clinical data and pharmacology • Authorization to work in the United States without visa sponsorship

🏖️ Benefits

• Potential incentive plans, bonuses, and/or other forms of compensation • Health and welfare benefits and/or other benefits • Remote work arrangement

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