Bilingual Clinical Navigator – PT

🔥 24 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $87.5k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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TailorCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

TailorCare is a healthcare company that specializes in providing personalized care solutions for patients with musculoskeletal (MSK) issues, such as joint, back, and muscle pain. It empowers patients by connecting them with specialists, coordinating appointments, and assisting in treatment decisions. TailorCare uses a patient-centered approach, featuring Clinical Navigators who are licensed physical therapists, to support patients throughout their care journey. They collaborate closely with primary care providers, specialty care providers, and payers to deliver evidence-based treatment options that optimize health outcomes and enhance the patient experience.

📋 Description

• Serve as the primary navigator for an assigned member population from intake through program completion • Conduct comprehensive clinical intake assessments for musculoskeletal conditions, functional limitations, treatment history, goals, and readiness for care • Deliver clinical navigation through telephonic and video-based interactions • Conduct high-volume inbound and outbound member outreach while providing a personalized, empathetic, clinically sound experience • Build trust through motivational interviewing, behavioral coaching, and evidence-based communication • Educate members on treatment options, clinical recommendations, and available resources • Follow up proactively to drive adherence, address barriers, reinforce treatment plans, and improve engagement • Monitor member progress and identify opportunities for intervention, escalation, or additional support • Support development, implementation, and future delivery of virtual physical therapy and digital MSK care programs • Achieve engagement, productivity, quality, documentation, follow-up, and care-plan adherence metrics • Manage workflows, outreach queues, and caseloads in a high-volume virtual care environment • Use performance dashboards, reporting tools, operational data, AI-powered tools, predictive analytics, automation, and clinical decision-support systems • Maintain proficiency with technology platforms, communication tools, telehealth systems, CRMs, and documentation systems • Collaborate with interdisciplinary care teams, providers, health plan partners, and internal stakeholders • Communicate member progress, barriers, escalations, and clinical concerns; escalate complex issues appropriately • Partner with Clinical Operations, Product, Technology, and Provider Success teams to improve the member journey • Document interactions, assessments, care plans, and outreach accurately and on time • Ensure compliance with clinical protocols, quality standards, documentation requirements, regulatory requirements, and professional standards • Maintain confidentiality and perform other duties as assigned

🎯 Requirements

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) • Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana; Compact License preferred • Willingness to obtain and maintain additional state licenses as TailorCare expands • Bilingual in English and Spanish • Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings • Demonstrated success managing patient interactions in high-volume, performance-oriented environments • Strong communication, motivational interviewing, and patient engagement skills • Experience utilizing technology and data to improve workflow efficiency and patient outcomes • Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations • Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments • Ability and willingness to travel up to 10% for onsite meetings, team collaboration, and company events • Preferred: experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments • Preferred: experience in call center, contact center, or metrics-driven healthcare operations settings • Preferred: familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies • Preferred: experience in value-based care, employer-sponsored healthcare programs, or population health initiatives • Preferred: experience in high-growth startup environments

🏖️ Benefits

• Remote-first work environment with options for a hybrid work model in Nashville • Generous paid time off (PTO) and holiday plans • Paid parental leave • Medical, dental, vision, life, and disability insurance from Day 1 • Wellness resources • Employer HSA contribution • 401k plan with employer matching • Flexible and autonomous work-life balance • Inclusive team environment • Meaningful work supporting patients • Team collaboration, training, and company events

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