Patient Engagement Specialist I

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🧘 Wellness

💰 $33M Series A on 2021-11

Healthcare • SaaS • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Review and follow up on inbound patient requests • Use deep prospecting techniques to conduct personalized patient outreach • Make 150 to 200 outbound calls daily using an auto-dialer • Speak with approximately 80 to 100 patients and book an average of 19 appointments each day • Build trust with prospective patients and caregivers to encourage appointment scheduling • Educate patients about the importance and benefits of receiving ordered services at home with Sprinter Health • Develop a strong understanding of each partner’s care model to answer patient questions • Collaborate with representatives and healthcare professionals to provide a seamless patient experience • Escalate customer questions and concerns to other teams • Perform other duties and projects as assigned

🎯 Requirements

• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry • Proficiency in using electronic health record (EHR) systems and other healthcare software • Excellent written and verbal communication skills to present and explain information to customers • Proven skill managing multiple channels of communication including phone, email, chat, etc. • Experience with Zendesk (preferred) • Experience with Five9 (preferred) • Experience working in an on-demand service or healthcare environment • Ability to work in a flexible, fast-paced, high-pressure environment • Strong organization and process adherence • Required comfort with high-volume, target-driven outbound activity of 150 to 200 calls per day

🏖️ Benefits

• $1,000 sign-on bonus • Medical, Dental and Vision • 401K with a match • Flexible PTO • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent) • $10,000 lifetime max for infertility/fertility treatment