Support Coordinator – Healthcare

🔥 12 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $24 - $26 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide inbound phone support to patients, caregivers, providers, Care Coordinators, and Reimbursement Case Managers • Coordinate resources, exchange information, and facilitate delivery of Patient Support Program services • Serve as a program representative and advocate regarding eligibility, enrollment, reimbursement, affordability support, and therapy access • Support healthcare providers through ongoing communication and relationship development • Partner with prescribers and patients to remove non-clinical barriers to prescribed therapy access • Explain benefits offered by private/commercial and government payers, including Medicare, Medicaid, VA, and DOD • Liaise with client contacts, Program Management, healthcare providers, and manufacturers • Maintain records according to applicable standards and regulations • Establish relationships and maintain rapport with patients and healthcare providers • Follow program guidelines, SOPs, call guides, and other program materials • Escalate complex cases according to policy and procedures • Communicate with the Program Manager and client regarding patient status, prescriber feedback, satisfaction, and program effectiveness • Improve patient outcomes through advocacy, communication, education, and service facilitation • Understand patient health and disease states • Maintain ethical conduct regarding confidentiality and privacy • Identify and report pharmacovigilance information, including adverse events, as required • Complete training deadlines and follow corporate policies and SOPs • Perform additional assigned tasks or projects

🎯 Requirements

• Associate or Bachelor’s degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment • Ability to communicate effectively both orally and in writing • Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience • Excellent problem-solving and decision-making skills required • Strong organizations skills, including attention to detail and committed follow-through in communication with patients, providers and internal stakeholders • Willingness to work in a dynamic, fast-paced environment and ability to multitask • Empathetic listening skills for interacting effectively with patients and providers • Strong call management skills including de-escalation and soft skills • Punctual, reliable with strong attendance record • Strong interpersonal skills and ability to work independently and as part of a team • Proficient with Microsoft products • Customer Relationship Management (CRM) software experience • Multi-line telephone experience • Multi-system computer experience, including use of multiple applications simultaneously • Contact center experience • Pharmaceutical benefit processes experience (≤1 year) • Medical benefit processes experience (≤1 year) • Telephony and/or email communications with patients, physician’s offices, and specialty pharmacies

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)