Technical Program Manager – TPM

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SpruceID

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🔐 Security

☁️ SaaS

💰 $34M Series A - Spruce on 2022-04

Government • Security • SaaS

SpruceID is a digital identity infrastructure and services company that helps government agencies securely modernize services. It provides identity wallets and state-issued ID support, an identity gateway/SSO, credential platforms, document intake and form modernization, legacy system integration, and trust & risk tools such as privacy-preserving verification and fraud prevention. SpruceID’s offerings focus on building digital trust across government programs to reduce fraud, streamline workflows, and enable secure, reusable identity and credentialing for residents; the company materials note it is trusted by millions of users in U. S. government programs.

📋 Description

• Serve as the primary point of contact for assigned customer programs • Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams) • Understand customer objectives and uncover the “problem behind the problem” • Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible • Operate confidently in public sector and enterprise contracting environments • Translate customer and policy requirements into executable technical delivery plans • Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps • Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.) • Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns) • Read, interpret, and execute against customer contracts and SOWs • Identify obligations, constraints, and deliverables within agreements • Ensure delivery aligns with contractual commitments and scope boundaries • Support translation of contract requirements into technical execution plans • Manage multiple concurrent engagements across private and public sector customers • Prioritize effectively across competing demands and delivery timelines • Determine when to escalate, when to unblock independently, and when to engage engineering resources • Protect engineering time by filtering, structuring, and reducing unnecessary meeting load • Lead recurring customer meetings, technical working sessions, and executive updates • Run structured governance cadences across internal and external stakeholders • Deliver clear communication in high-stakes environments • Maintain strong alignment across engineering, product, and customer leadership teams • Identify delivery risks early and proactively mitigate across teams • Manage dependencies across engineering, product, and customer stakeholders • Ensure alignment on scope, timelines, and technical feasibility • Surface gaps between customer expectations and delivery reality

🎯 Requirements

• 3–7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles • Strong technical fluency (APIs, cloud infrastructure, system architecture, identity concepts preferred) • Proven ability to operate in complex, ambiguous, multi-stakeholder environments • Strong understanding of how software systems are built and delivered • Ability to independently interpret contracts, SOWs, or technical requirements • Excellent executive communication and relationship-building skills • Ability to protect engineering time while maintaining customer satisfaction

🏖️ Benefits

• Must be eligible and able to pass a government background check