Helpdesk Technician

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Strategic Resources, Inc. (SRI)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Healthcare Services • Information Technology • Management Consulting

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 certified, CMMI Level 3 rated full-service provider with over 37 years of experience in the Federal and commercial marketplaces. SRI offers a range of services in healthcare, information technology, telecommunications, engineering, logistics, and management consulting, focusing on quality and customer satisfaction. The company combines the stability of a large contractor with the responsiveness of a small business, delivering tailored solutions to meet the needs of its clients.

📋 Description

• Provide first-line technical support to employees by phone or email. • Troubleshoot and resolve hardware, software, network, and peripheral issues. • Assist users in setting up and configuring devices, applications, and accounts. • Diagnose and resolve system errors, connectivity problems, and performance issues. • Install, configure, and upgrade computer hardware and software. • Track, prioritize, and document support requests in the ticketing system. • Escalate unresolved issues to higher-level support or specialists. • Provide training and guidance to users on system and software usage. • Assist in the setup and configuration of new employee workstations. • Ensure that all incidents are logged and followed through to resolution within established service level agreements (SLAs). • Perform routine maintenance and updates on IT systems as needed. • Support and assist in the implementation of IT projects. • Maintain strong communication with team members and other departments.

🎯 Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role. • Strong knowledge of computer hardware, software, and networking concepts. • Familiarity with operating systems (Windows, macOS, Linux) and office applications (Microsoft Office, Google Suite). • Excellent problem-solving and troubleshooting skills. • Strong interpersonal and communication skills with a customer-focused attitude. • Ability to prioritize and manage multiple tasks effectively. • Experience with ticketing systems and remote desktop tools is a plus. • Basic understanding of networking protocols and technologies (TCP/IP, DNS, VPN, etc.) is a plus.

🏖️ Benefits

• Remote Helpdesk Technician (Part-Time) • Technical • Excellent problem-solving skills • Strong interpersonal and communication skills