Vice President, Client Success

🕒 July 15

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $190k - $230k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio • Build trusted executive relationships with C-suite leaders at strategic client organizations • Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions • Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment • Establish a disciplined Client Health framework using operational, financial, relationship, and adoption metrics • Drive client retention and identify expansion and cross-sell opportunities with Sales • Lead renewal strategy and commercial planning across strategic accounts • Identify risks and implement recovery plans before issues impact client satisfaction • Lead, coach, and develop the Client Success organization • Foster accountability, proactive communication, continuous improvement, and client advocacy • Drive consistency in governance, account planning, success metrics, and executive communications • Partner with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience • Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives • Lead complex client negotiations and strategic commercial discussions • Influence organizational priorities using market insights, client feedback, and emerging opportunities • Champion process improvements that improve client outcomes and operational efficiency

🎯 Requirements

• Bachelor's degree required • 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields • Experience leading enterprise healthcare technology or healthcare services client relationships • Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations • Proven ability to lead large, cross-functional organizations through complex initiatives • Strong commercial acumen with experience supporting renewals, growth, and contract negotiations • Exceptional executive communication, presentation, and influencing skills • Healthcare payer, pharmacy benefit management (PBM), or healthcare technology experience preferred • Experience with SaaS, healthcare administration platforms, claims systems, pharmacy technology, or digital health solutions preferred • Experience leading organizations responsible for strategic accounts with significant recurring revenue preferred • Experience implementing Client Success methodologies and client health measurement frameworks preferred

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) plan with company match • Paid time off • Paid holidays • Parental leave • Professional development reimbursement opportunity • Annual discretionary bonus eligibility • Potential equity awards, such as restricted stock units or stock options