Technology Service Center Analyst

🔥 29 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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SSM Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Debt Financing on 2019-11

Healthcare Insurance

SSM Health is a Catholic, not-for-profit health system serving communities across the Midwest. It is one of the largest Catholic health care systems in the United States, operating 23 hospitals and over 650 physician offices, along with other outpatient and virtual care services in Illinois, Missouri, Oklahoma, and Wisconsin. SSM Health is dedicated to providing high-quality care through a comprehensive, integrated health care delivery system. The organization values diversity, inclusion, and the professional growth of its 40,000 team members. SSM Health is committed to exceptional patient care, showcasing a rich heritage of service for over 150 years.

📋 Description

• Provides first line support for all applications and systems within the organization • Provides primary support of Electronic Health Record (EHR) or MS Office, human capital management (HCM), Network, Hardware, and remote access • Resolves issues for applications and/or hardware • Assists with root cause analysis and makes recommendations to eliminate routine issues • Provides informal training to team members • Answers call center calls and utilizes the tools available to capture the information needed for further training and resolution. • Performs other duties as assigned.

🎯 Requirements

• Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience • Two years' experience • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Ability to hear alarms, malfunctioning machinery, etc. • Occasional bending, stooping, kneeling, squatting, twisting and gripping.

🏖️ Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.