Field Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stago is a global diagnostics company specializing in the science of hemostasis and thrombosis, providing laboratory instruments, reagents, quality control programs, and related services for clinical coagulation testing. The company offers hemostasis analyzers and assays (including D-dimer tests), external quality assessment (EQA) programs, continuing education and digital tools like My Personal Space and My Expert QC to support lab quality management and customer account services. Stago serves hospitals, clinical laboratories, and healthcare providers with technical support, regulatory-cleared products, and educational resources.

📋 Description

• Provide on-site and remote technical support for Stago instruments and systems • Diagnose and resolve technical issues efficiently to minimize downtime • Build and maintain strong customer relationships through active listening, clear communication, and professionalism • Prioritize service requests, manage workload, and resolve customer concerns promptly • Install instruments at customer facilities, sales demonstrations, product shows, and trade shows • Perform preventive maintenance, repairs, and corrective actions on Stago systems and analyzers • Provide supplemental on-site training to end users and laboratory personnel • Provide ongoing updates and communication to customers, managers, and headquarters until issue resolution • Collaborate with technical support, sales, and product management teams • Document work orders, analyzer information, updates, repair records, and other required information according to SOPs and regulatory requirements • Analyze, review, and inspect findings to determine problem sources by telephone or on site • Maintain accurate service records and comply with company policies, SOPs, regulatory guidelines, and industry regulations • Assist in identifying and promoting service contracts and extended service agreements • Escalate open or recurring issues promptly according to SOPs • Complete special projects and tasks assigned by the Regional Field Service Manager • Drive high customer satisfaction through successful field service activities • Provide technical assistance and troubleshooting as required • Support Stago departments to improve internal cooperation and customer satisfaction

🎯 Requirements

• High School diploma or GED required • 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required • Valid Driver's License • Strong technical troubleshooting and problem-solving skills • Excellent customer service and communication skills, with the ability to explain complex technical concepts clearly • Knowledge of database and Internet software • Knowledge of Windows 10/7, NT, XP, and DOS • Ability to work independently, manage time effectively, and adapt to changing priorities • Willingness to travel extensively within the assigned territory and occasionally beyond • Up to 75% overnight travel may be required depending on territory • Occasional weekend/holiday on-call coverage for the region • Ability to travel by common air carrier or rental car as needed • Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements • Associates Degree or Certificate from Technical School a plus • Bachelor’s from a 4-year college or university preferred

🏖️ Benefits

• Full-time employment • Remote work arrangement • Reasonable accommodations for individuals with disabilities • Equal employment opportunity protections • Employer-paid or employer-required COVID-19 vaccination compliance, absent a legally required accommodation