Customer Success Manager

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🚘 Automotive

🏗️ Construction

📦 Logistics

💰 Post-IPO Debt on 2023-03

Automotive • Construction • Logistics

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Serve as the primary point of contact for customers • Connect customers with appropriate internal teams to address requests • Support end-users and optimize the value of the company’s software • Expand user adoption and identify risks to customer success • Provide day-to-day Tier 1 customer support and troubleshoot existing-customer issues • Manage the support-ticket pipeline • Collaborate with engineering to resolve Tier 2–3 issues and bugs • Support teammates and assist customers as needed • Manage education-support initiatives, including customer training, user guides, knowledge-base content, webinars, and learning resources

🎯 Requirements

• Bachelor’s degree or equivalent practical experience preferred • 1–3 years of experience in customer support, help desk, or customer service, preferably in a SaaS or technology environment • Desire to enter the construction technology industry and willingness to learn • Modeling background with Revit or AutoCAD helpful but not required • Ability to explain technical concepts in a simple, customer-friendly manner • Ability to manage multiple priorities in a fast-paced environment • Customer-first mindset with a professional and empathetic approach • Proficiency with Microsoft Suite applications • Knowledge of the construction industry, manufacturing, or prefabrication preferred • Strong verbal and written communication skills and technical aptitude

🏖️ Benefits

• Medical, dental, life, vision, wellness program, disability insurance • 401(k) • Employee Stock Purchase Plan • Paid time off, including paid vacation, holidays, and personal days • Tuition reimbursement • Discounts on Stanley Black & Decker tools, products, and partner programs • Career growth opportunities and multiple career paths • Digital learning portal, Lean Academy, and online university resources • Certificates and specializations from renowned colleges and universities • Volunteerism, giving back, and sustainable business practices • Annual merit increases may be available