Field Product Specialist

🕒 April 29

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points • Organize and execute prototype and beta testing programs, collecting, and analyzing feedback to inform product development • Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution • Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development • Monitor market trends and competitor products to provide actionable recommendations • Assist in the creation of product documentation, training materials, and go-to-market strategies • Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data • Track and report on product performance, customer satisfaction, and adoption metrics

🎯 Requirements

• Graduate degree in related field (or equivalent experience) • 5 years of experience in a product specialist, field application, customer success, construction project management, pre-fabrication, or related role within the construction industry • Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption etc. • Analytical mindset with the ability to synthesize field data into actionable insights • Familiarity with product management processes and tools • Willingness to travel frequently for customer visits and fieldwork

🏖️ Benefits

• Medical, dental, life, vision, disability, 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs