Senior B2B Customer Service Representative

🔥 0 minutes ago

🦌 Connecticut, Ohio, +1 more states – Remote

🦌 Connecticut – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $38.3k - $61.6k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations • Hold a higher level of customer service professionalism, call escalations • Ability to analyze data and report findings • Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while consistently leading and hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs) • Consistently improve and manage customer communication flow on promotions and product information

🎯 Requirements

• 1 to 2+ years of customer service experience; call center environment preferred • High School Diploma or its equivalent required • Proficient in SAP & Salesforce • Proficient in Microsoft Office • Interpreting KPI’s • Willingness to assist new team members and peers, including training • Strong attention to detail • Effective communication skills

🏖️ Benefits

• Medical, dental, life, vision, disability • 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs