Account Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs • Support internal and external print customers while driving profitable sales growth and customer retention • Manage support queues and sales opportunities, converting customer requests into successful print sales • Provide timely communication throughout quotation, proofing, production, fulfillment, and delivery • Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and cross-functional teams • Analyze and resolve customer issues through proactive problem-solving and coordination • Maintain customer-branded websites and facilitate additions and updates to program items • Use reporting and account analytics to identify sales growth opportunities and operational improvements • Organize and maintain accurate customer records, reports, and critical business information • Recommend process enhancements to improve customer satisfaction and operational efficiency • Meet KPIs including win rate, customer engagement, service level agreements, and process compliance

🎯 Requirements

• High School diploma or equivalent • 2+ years of relevant print, digital copy, customer service, sales, or project management experience • Strong relationship-building and interpersonal skills • Demonstrated ability to work effectively in a team environment • Professional and effective telephone communication skills • Strong written communication skills • Proficiency with Microsoft Office Suite and PC-based applications • Strong organizational skills with the ability to manage multiple concurrent projects • Ability to thrive in a fast-paced environment with strong attention to detail • Ability to build relationships and tailor communication to a variety of customers and stakeholders • Basic mathematical aptitude • Strong decision-making skills with the ability to evaluate pricing and margin opportunities within established guidelines • Ability to independently resolve customer issues and prevent escalations • Experience managing customer accounts while identifying opportunities to improve processes, drive growth, and increase retention • Ability to negotiate effectively while balancing customer needs and business objectives • Ability to analyze reports and translate insights into actionable recommendations • Bachelor’s Degree in Business Administration or a related field (preferred) • Experience supporting business-to-business customers (preferred) • Print and digital copy industry experience (preferred) • Strong computer and web-based application skills with the ability to learn new technologies quickly (preferred)

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • Opportunity to work with a collaborative team dedicated to customer success, innovation, and continuous improvement • Career development opportunities within a market-leading business-to-business organization