Senior Logistics and Operations Associate

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Starface World

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💄 Beauty

🛍️ eCommerce

🛒 Retail

💰 Venture Round on 2021-01

Beauty • eCommerce • Retail

Starface World is a company dedicated to transforming skincare into a fun and expressive experience. They offer a range of dermatologist-approved, vegan, and cruelty-free skincare products designed to treat breakouts in a creative way. Starface's product lineup includes cute and colorful hydrocolloid pimple patches, like the Hydro-Stars and special editions with salicylic acid to unclog pores. This brand focuses on self-expression and self-care, turning skincare routines into moments of positivity and playfulness.

📋 Description

• Support the day-to-day execution of our logistics and operations function • Own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management • Ensure products move efficiently from our third-party warehouses to customers and retail partners • Serve as the primary point of contact for our distribution center (DC) partners, focusing on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation • Support continued development of operational best practices, tools, and processes across outbound logistics • Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management • Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery • Partner cross-functionally to improve operational processes and business performance • Participate in User Acceptance Testing (UAT) for system updates and enhancements • Develop understanding of inbound logistics and provide backup support as needed • Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues • Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement • Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

🎯 Requirements

• 4+ years of experience working in supply chain, logistics, operations, or fulfillment within the CPG industry across ecommerce and/or brick-and-mortar retail • Hands-on experience working with 3PL warehouses, distribution centers, and B2B order management • Strong understanding of supply chain operations, including inventory management, warehouse operations, freight logistics, and retailer order fulfillment • Experience working with ERP systems (NetSuite is a plus), warehouse management systems, and advanced Excel • Data-driven and comfortable analyzing operational metrics to identify trends, solve problems, and improve processes • Take ownership of work, follow through on action items, and can independently manage priorities in a fast-paced, fully remote environment • Enjoy digging into operational issues, identifying root causes, and implementing practical solutions to prevent them from happening again • Communicate effectively across teams and build strong working relationships with internal stakeholders, retailers, warehouses, and external partners • Experience working in a fast-paced, collaborative environment where priorities can shift quickly and comfortable adapting as the business evolves • Excited by the opportunity to grow career in operations while taking on increasing ownership and responsibility • Able to travel up to 20% for physical inventory counts, team offsites, and special projects

🏖️ Benefits

• Access to high-quality health care options • Access to a 401k with 5% employer match eligibility • 4 weeks of vacation plus up to 20 paid holidays • 12 weeks fully paid parental leave • 5 days of pet-ernity leave for pet adoption • Home office & internet supplement stipend • Annual learning & development stipend • Flexible Fridays, and Summer Fridays • Fully remote work environment • ...and much, much more!