Bilingual Dental or Orthodontic Contact Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +8 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OrthoFi

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

OrthoFi is a software and service company that provides solutions for orthodontic practices to enhance patient acquisition, streamline revenue cycle management, and offer comprehensive data and analytics. Created by orthodontists for orthodontists, OrthoFi's end-to-end platform simplifies patient onboarding, optimizes insurance management, and improves patient billing and collections. The company is recognized as a leader in same-day contracts, helping practices to achieve significant growth and improve conversion rates. With over 1 million starts and more than $5 billion in orthodontic production, OrthoFi aims to reduce administrative burden, allowing orthodontists to focus on providing quality care.

📋 Description

• Provide subject matter expertise to patients as part of the Patient Advocate team • Handle escalated calls and support patients and families via phone and email • Address technical support, billing, collections, and insurance inquiries • Act as a secondary point of contact to the Floor Captain • Manage Salesforce and the message center • Complete insurance tasks • Consistently meet service-level agreements, volume, and quality targets • Occasionally lead team huddles and meetings • Attend onboarding and learn OrthoFi’s culture • Train in OrthoFi and OrthoBanc software, customer service, collections, and insurance • Shadow customer service team members • Make outbound and inbound communications with financially responsible parties • Create Salesforce cases for advanced account follow-up • Contribute to service levels and collections operations • Maintain a 90%-100% quality average score and an average volume of 45 calls per day

🎯 Requirements

• 1 year Orthodontic/Dental industry experience, specifically with insurance • Proven experience supporting patients and families via phone and email • Experience addressing technical support, billing, collections, and insurance inquiries • Proven subject matter mastery • Ability to handle escalated calls and meet volume and quality targets • Strong written, verbal, and active listening communication skills • Proven ability to speak in front of large groups or other teams • Empathy and compassion for patients • Sense of urgency in solving problems • Professional demeanor in all situations and settings • Ability to adapt quickly to change while multitasking and navigating multiple systems • Strong judgment and decision-making abilities • Excellent organizational skills • Must be authorized to work for any employer in the US • Must have a quiet, dedicated workspace with no distractions • Reliable internet connection of 50Mbps

🏖️ Benefits

• Full medical, dental, and vision benefits with 100% employer paid options and buy up plans • PTO • Employer HSA contribution • 9 company-paid holidays • 401(k) match, 3% after 90 days of employment • Ability to work from home • Supportive culture with one-of-a-kind growth opportunities • Paid parental leave • Two-week "ease-back" program enabling parents to return part-time at full pay • Peer-to-peer recognition program • Vendor discounts