Technical Support Agent, L1

Job not on LinkedIn

🕒 July 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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STCR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1967

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

STCR is a technology solutions provider specializing in the grocery and retail sectors. With over 50 years of experience, the company offers a range of services including point of sale (POS) applications, self-checkout solutions, and systems integration aimed at enhancing customer experience and operational efficiency for grocery stores and other retail businesses. STCR focuses on helping retailers navigate industry challenges such as rising costs and labor shortages by leveraging cutting-edge technology and expert support.

📋 Description

• Efficiently manage and prioritize incoming support tickets. • Troubleshoot and resolve technical issues related to company products and services. • Provide accurate and timely responses to customer inquiries. • Escalate complex issues to the appropriate internal teams when necessary. • Deliver immediate assistance for emergency situations. • Handle inbound customer calls and provide clear, concise explanations of technical concepts. • Foster strong customer relationships through effective communication and problem-solving. • Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. • Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. • Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. • Stay informed about product updates, features, and best practices. • Participate in regular training sessions to maintain expertise in company products and services. • Accurately document issues and resolutions using Salesforce or other CRM tools.

🎯 Requirements

• Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. • Previous experience in a technical support or call center environment preferred. • Familiarity with support ticketing systems such as Salesforce is a plus. • Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). • Strong technical aptitude and troubleshooting abilities. • Excellent communication skills, with the ability to remain patient and calm under pressure. • Ability to work both independently and collaboratively within a team environment. • Strong attention to detail and time management skills. • Proficiency in French and English (written and spoken) required; Spanish preferred.