Lead, Customer Success

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🗽 New York – Remote

🗽 New York – Remote

💵 $115k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Stellar Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

⚕️ Healthcare Insurance

🤝 B2B

SaaS • Healthcare Insurance • B2B

Stellar Health is a healthcare technology company that provides a point-of-care SaaS platform to enable and scale value-based care for payors and providers. The platform integrates claims and EHR data, delivers real-time incentives and workflow tools to providers, and supports quality improvement, risk adjustment, and total cost of care management to improve clinical outcomes and financial performance.

📋 Description

• Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholders. • Lead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site. Your Director will be present at the large majority of client meetings, including all meetings with key account stakeholders. • Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response. • Diagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your Director. • Support renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise Growth. • Manage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on track. • Prepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholders. • Proactively bring the customer perspective to the Stellar organization, contributing to cross-functional discussions about how to improve our platform and services.

🎯 Requirements

• You have at least **4 years** of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies. • Prior experience in healthcare is required; experience in VBC is preferred • You have strong analytical skills and attention to detail, and love working with data • You are an exceptional communicator — written and verbal — and love telling stories with numbers • You are skilled at customer management and can build relationships as a trusted & respected thought-partner • You are experienced in prioritization and project management • You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI • You are able to crisply articulate problems and solutions • You have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertainty

🏖️ Benefits

• Medical, Dental and Vision Benefits • Flexible PTO • Universal Paid Family and Caregiver Leave • Wellhub+ Gym Memberships • Pre-tax commuter benefits, HA, FSA plans • Company sponsored One Medical memberships and Citibike memberships • Medical Travel Benefits • JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them • Stock Options & a 401k matching program • A broad calendar of company sponsored social events that for our in-office and remote employees • Company sponsored lunch for all NY HQ employees