CRM Marketing Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94.9k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Stitch Fix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

👗 Fashion

🛒 Retail

🛍️ eCommerce

💰 $36.9M Venture Round on 2017-11

Fashion • Retail • eCommerce

Stitch Fix is a personal styling service that offers a unique and personalized approach to fashion for women, men, and kids. Clients start by taking a style quiz, which helps Stitch Fix understand their preferences, sizes, and budget. Based on this information, a personal stylist selects five personalized clothing pieces that are shipped directly to the client's door. Customers can choose to keep and purchase any items they like, with the $20 styling fee applicable to kept items. Stitch Fix carries a wide range of sizes and offers free shipping and returns. The service is flexible, with no subscription required, allowing customers to order style boxes on demand or at regular intervals. Stitch Fix also offers a 'Freestyle' shopping option where clients can browse curated suggestions based on their preferences. The company covers a wide variety of styles from numerous brands, ensuring there are options to suit various fashion tastes and needs.

📋 Description

• Strategize and execute comprehensive, cross-channel lifecycle and transactional programs (including Email, App Push, SMS and Packaging Inserts) to drive customer engagement and loyalty. • Own and optimize the end-to-end planning and development workflow for CRM marketing initiatives, ensuring rapid execution and agile adaptation based on performance data. • Collaborate cross-functionally with Creative, Product, Engineering, and Customer Service stakeholders to build a seamless customer journey and elevate the role of our Stylists in our content strategy. • Leverage advanced data analytics and insights to design personalized CRM programs at scale, identifying new growth opportunities and mitigation strategies for churn. • Synthesize and communicate high-level performance reporting and strategic insights to leadership and stakeholders across the organization.

🎯 Requirements

• 5+ years of experience in CRM marketing, with a dedicated focus on e-commerce lifecycle strategy. • Proven expertise managing multi-channel campaigns, specifically utilizing Push notifications and SMS alongside traditional CRM tactics. • Experience leading projects and mentoring junior team members or external vendors to ensure successful campaign delivery. • Strong cross-functional collaboration and project management skills, with the ability to navigate complex stakeholder relationships across technical and creative teams. • Data-driven mindset with a strong understanding of how to design, test, and optimize high-scale marketing programs using consumer insights and empathy. • Familiarity with modern AI collaboration tools (such as ChatGPT, Copilot, or equivalent LLMs) to enhance daily productivity and content creation workflows.

🏖️ Benefits

• competitive salary and benefits • annual bonus depending on employee and company performance • medical, dental, vision, and other benefits