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Phone Representative 1

Job not on LinkedIn

🕒 October 2

🏈 Alabama, Arizona, +14 more states – Remote

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💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on StorageMart's careers page, not through a job board

First seen by Remote Rocketship October 2

Still open on StorageMart's site. Checked 2 hours ago.

Logo of StorageMart

StorageMart

501 - 1000 employees

Founded 1999

🏠 Real Estate

👥 B2C

Real Estate • B2C

StorageMart is a self-storage company that operates storage facilities offering rentable storage units and related services to individuals and businesses. It provides space for household and commercial storage needs (including vehicle/boat parking and specialty units at many locations) and manages properties across multiple markets. Public-facing information was limited in the provided text, so this description relies on well-established prior knowledge about the company type.

📋 Description

• Answer all calls professionally and provide a pleasant greeting and confirmation of assistance • Use the appropriate company name in greetings • Complete assigned outbound calls • Address callers’ needs and determine whether storage is required • Follow trained call-handling procedures, operator notes, five agreements, sales techniques, and urgency-building practices • Guide callers through the sales process and recommend suitable storage solutions • Repeat and/or spell caller information back to the caller • Complete end-of-call wrap-up, including reviewing size held and move-in date • Explain rental requirements, office and access hours, and service features and benefits • Build positive relationships with callers through active listening and effective communication • Meet KPIs for call volume, conversion rates, and customer satisfaction • Stay informed about service features, procedures, and benefits • Perform other duties as assigned

🎯 Requirements

• Receptive to feedback and willing to improve and learn new information • Persuasive and resilient with the ability to handle objections and rejection • Ability to adhere to key performance indicators related to call volume, conversion rates, and customer satisfaction • Must be available to work in one of the listed U.S. states

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