Director of Subrogation

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

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Strala

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🤖 Artificial Intelligence

🤝 B2B

💰 Pre seed on 2025-03

Insurance • Artificial Intelligence • B2B

Strala is a claims management and subrogation company (Strala Group Inc. ) that partners with captives, self-insured entities, and MGAs to recoup losses, close claims faster, and provide live risk visibility. They operate as an end-to-end TPA offering services across the claims lifecycle—AI-assisted FNOL intake, coverage verification, investigation and fraud detection, estimating, claims adjustment, resolution, subrogation and recovery, and QA/oversight—combining deep industry adjuster expertise with a fully auditable AI-powered system and dashboards for real-time risk and reserve management.

📋 Description

• Develop and execute subrogation strategy and achieve performance measures for gross and net recoveries, recovery yield, cycle time, aged inventory, and recovery expenses • Forecast recovery results and explain performance, risks, and improvement opportunities to leadership and clients • Oversee the full recovery lifecycle, including intake, investigation, liability assessment, demand preparation, negotiation, escalation, and collection • Set standards for file assignment, prioritization, documentation, settlement authority, and closure • Provide technical direction on complex, high-value, disputed, and litigated recoveries • Ensure evidence is preserved and critical deadlines are identified, tracked, and acted upon • Evaluate pursuit strategies based on recovery potential, supporting evidence, expected expense, and likelihood of success • Establish quality reviews and file audits to improve consistency and prevent recovery leakage • Recruit, coach, and develop subrogation professionals and managers • Set individual and team goals, balance workloads, and hold employees accountable for quality and results • Build training programs for investigation, negotiation, arbitration, and recovery skills • Serve as senior subrogation contact for clients, carriers, and internal stakeholders • Lead recovery reviews and communicate strategies, outcomes, and material developments • Select and manage outside counsel, collection agencies, investigators, and other recovery partners • Monitor vendor results, fees, service standards, and the financial value of outsourced work • Partner with Claims, Legal, Finance, and Account Management to protect recovery opportunities • Improve claims-system workflows, data quality, reporting, and recovery identification • Partner with engineering teams to implement automation and analytics

🎯 Requirements

• 10+ years of progressive subrogation or claims recovery experience, including complex property and casualty recoveries • 5+ years of leadership experience, with demonstrated success building or improving a recovery operation • Strong automobile claims experience, including liability investigation, damage evaluation, and negotiation • Working knowledge of multi-state subrogation practices, arbitration, and litigation management • Demonstrated ability to improve net recoveries, operational efficiency, and team performance • Experience managing vendors, budgets, performance reporting, and client relationships • Strong analytical, communication, and decision-making skills • Bachelor’s degree or equivalent relevant professional experience • Experience in a third-party administrator, carrier, or claims services organization • Experience with commercial auto, rental fleets, or self-insured programs • Familiarity with Arbitration Forums, Inc. • Relevant professional designations, such as CSRP, CPCU, or AIC • Experience implementing claims technology, analytics, or workflow automation

🏖️ Benefits

• Remote work arrangement • Full-time employment