VP, Claims

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Strala

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🤖 Artificial Intelligence

🤝 B2B

💰 Pre seed on 2025-03

Insurance • Artificial Intelligence • B2B

Strala is a claims management and subrogation company (Strala Group Inc. ) that partners with captives, self-insured entities, and MGAs to recoup losses, close claims faster, and provide live risk visibility. They operate as an end-to-end TPA offering services across the claims lifecycle—AI-assisted FNOL intake, coverage verification, investigation and fraud detection, estimating, claims adjustment, resolution, subrogation and recovery, and QA/oversight—combining deep industry adjuster expertise with a fully auditable AI-powered system and dashboards for real-time risk and reserve management.

📋 Description

• Attract, hire and manage high-performance claims teams, workflows, and QA frameworks • Leads by example - including when necessary personally handling claims to drive optimal customer outcomes and to inform how our AI products are built • Represent Strala's claims capabilities in sales outreach, RFP, onboarding, and executive discussions • Leverage your industry network to drive conversations with carriers, MGAs, and captives • Partner closely with Sales to shape SLAs and delivery models tailored to client needs • Act as executive sponsor during implementation and long-term customer relationships • Bring firsthand claims expertise into product and engineering discussions as an active, ongoing contributor to how our AI products get built • Shape the design of our internal tooling and agentic AI products • Define key data capture, workflow, and user experience requirements for adjusters so that claims expertise can be captured, structured, and scaled through technology • Apply real-world insight to determine where AI and automation add value - and where human expertise remains essential

🎯 Requirements

• Minimum of 12+ years experience in P&C claims, ideally spanning auto and liability • 5+ years in a senior leadership role at a carrier, TPA, or MGA - preferably during a period of growth or transformation • Proven ability to build and scale operational teams and systems from scratch • Deep understanding of claims tech stacks, data strategy, and automation • Tech-native and genuinely excited by AI - you are fluent working alongside engineers, comfortable with modern AI tooling, and energized by using technology to reinvent how claims are handled • Comfortable in external-facing roles and effective at building long-term trust • Willing to travel • A grounded leader who can operate at both strategic and operational levels • Bonus points if you have previously built a new claims department from scratch or have hands-on experience bringing AI or automation into a claims workflow • You don't just tolerate an ambitious, fast-moving startup culture - you seek it out, embracing the shift from legacy insurance workflows that we are looking to disrupt to continuous experimentation and break-neck execution.

🏖️ Benefits

• Opportunity to shape a core function from the ground up, with strong ownership and influence on both team and product