Manager, Enrollment & Financial Operations

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $84.9k - $127.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests • Ensure approval decisions align with employer client benefit policies • Maintain and improve SOPs for the adjudication workflow • Oversee quality assurance for decision accuracy and policy compliance • Identify and escalate policy exceptions, edge cases, and systemic issues • Partner with Customer Success and Solutions Engineering on client benefit configurations • Oversee financial transactions, direct payments, and reimbursement processing • Own employer client invoicing and billing cycles, including platform fees • Manage revenue share billing to educational providers • Ensure enrollment financial data supports downstream payment operations • Maintain financial controls and audit readiness • Resolve billing disputes with Finance, Legal, and Account Management • Own educational-provider technical relationship components, including data exchange protocols, integration standards, and file/feed management • Ensure provider data is accurate, timely, and correctly formatted • Partner with Product and Engineering on provider data pipeline issues • Manage a team of analysts and operations specialists • Set performance expectations, coach employees, and support professional development • Build documented processes, dashboards, and tracking mechanisms • Define success metrics and SLAs for workflows • Implement AI tools and automation to modernize processes • Reduce operational risk by eliminating manual steps • Build dashboards for real-time visibility into operational performance and financial accuracy

🎯 Requirements

• 3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership • Prior people management experience required • Bachelor's degree required • Equivalent combination of education and directly related experience may be considered • Financial data analysis including invoicing, reconciliation, and payment processing • Process design and SOP development • People management and team development • Cross-functional collaboration with Finance, Product, Engineering, Legal, and client-facing teams • Automation and AI tool implementation • Dashboard and reporting tool proficiency • High attention to detail and intolerance for process ambiguity • Must be able to travel occasionally if a business need arises • Must be able to meet critical thinking and problem-solving aspects aligned to job duties • Effective communication with co-workers • Must be able to work more than 40 hours per week when business needs warrant • Able to access information using a computer

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees • Reasonable accommodations in accordance with ADA policies