IT Services Analyst

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 - $27 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Support the IT Service Desk and IAM functions by fulfilling user access requests • Maintain account permissions and ensure timely onboarding and support of internal systems • Focus on systems such as PowerSchool, Salesforce, and enterprise email platforms • Participate in a ticket-driven environment, handling provisioning-related incidents and requests • Process user access requests for systems, determining whether to create or modify accounts • Troubleshoot access-related issues and update tickets with progress and resolution details • Assist with onboarding activities and coordinate provisioning needs tied to lifecycle events • Work with multiple IT and business teams to fulfill access needs • Document access changes and follow internal security and compliance requirements

🎯 Requirements

• Basic understanding of IT Service Desk operations • Familiarity with account provisioning concepts (user accounts, permissions, access control) • Familiar with Service Level Agreements (SLAs) and meeting established response and resolution timelines. • Ability to follow structured processes and workflows • Strong attention to detail when handling access requests • Written and verbal communication skills for cross-team collaboration • Bachelor’s Degree in any technology related field (desired) • Exposure to ticketing systems (e.g., ServiceNow or similar) (desired) • Experience supporting enterprise systems such as PowerSchool and Salesforce (desired)

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements