Task & Process Mining Analyst

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🕒 June 10

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Genzeon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

⚕️ Healthcare Insurance

Artificial Intelligence • SaaS • Healthcare Insurance

Genzeon is a healthcare AI and automation company that partners with payers, providers, and healthtech organizations to deliver AI-powered automation, data engineering, and compliance solutions. It provides healthcare-specific SaaS platforms (HIP One, PES, CPS) and services including GenAI consulting, automation for prior authorization, revenue cycle management, clinical operations, privacy/compliance, cloud and security, and data analytics to reduce administrative burden and improve patient and provider experiences.

📋 Description

• Deploy and configure UiPath Process Mining to ingest event log data from claims systems (Epic, Facets, Availity, clearinghouses) and reconstruct actual process flows end-to-end • Use Task Mining to capture desktop-level user interactions across claims intake, validation, adjudication, remittance, and denial workflows • Identify process variants, bottlenecks, rework loops, and compliance deviations across the claims lifecycle • Build and maintain process mining dashboards and conformance checking models to monitor process health over time • Analyze end-to-end claims workflows including EDI 837/835 transactions, eligibility verification, prior authorization, claims submission, adjudication, remittance posting, denial management, and appeals • Quantify volume, cycle time, error rates, and manual effort across claims processes to build defensible ROI models • Collaborate with clinical, billing, and operations teams to validate findings and prioritize improvement opportunities • Present process mining findings, dashboards, and automation business cases to healthcare operations leaders and IT stakeholders

🎯 Requirements

• 5+ years of experience in business/process analysis, with at least 2 years focused on healthcare claims operations • Hands-on experience with UiPath Process Mining and/or Task Mining — or equivalent tools (Celonis, Minit, Fluxicon Disco) • Deep understanding of the healthcare claims lifecycle: EDI 837/835, eligibility, prior auth, adjudication, denial management, remittance, and appeals • Experience working with claims platforms such as Epic (Resolute HB/PB), Facets, TriZetto, Availity, or Change Healthcare • Proficiency in process mapping tools (Visio, Lucidchart) and event log analysis • Strong analytical skills with ability to build ROI models and business cases from process data • Familiarity with HIPAA compliance requirements and PHI handling standards • Experience with RPA platforms — UiPath preferred — and understanding of automation development lifecycle

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development