Support Agent

🕒 August 24

🏄 California – Remote

🏄 California – Remote

💵 $69k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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StudyFetch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

StudyFetch is an AI-powered education platform that uses course material to create all-in-one study guides, flashcards, notes, and other learning aids. It helps students study more efficiently, stay organized, and improve conceptual understanding and memorization by converting course content into tailored, usable study resources.

📋 Description

• Own Tier 2 support escalations, including complex technical or account-related issues • Investigate, troubleshoot, and resolve problems across mobile, web, and backend systems • Identify trends or recurring bugs and flag them to Product & Engineering teams • Provide clear, professional, and empathetic written responses to customers • Collaborate with Tier 1 agents to ensure efficient handoffs and consistent support • Assist with documentation and knowledge base improvements based on common issues • Track tickets in tools like Intercom and Linear and ensure SLAs are met • Provide feedback to improve tools, workflows, and the overall support experience

🎯 Requirements

• 2-4 years of experience in customer support, technical support, or live ops • Experience handling escalations or working in a Tier 2 or similar support role • Excellent communication skills (written and verbal) with a focus on clarity and empathy • Strong problem-solving abilities and a proactive, solutions-oriented mindset • Ability to stay calm under pressure and manage multiple escalations at once • Familiarity with support tools (Intercom, Zendesk, Jira, Linear, etc) • Bonus: Experience supporting a SaaS, EdTech, or consumer-facing product

🏖️ Benefits

• 100% employer paid Medical, Dental, and Vision Insurance • 75% dependent coverage • 401(k) with employer matching • Daily team dinner provided in-office • A high-growth, mission-driven team focused on transforming how students learn