
5001 - 10000 employees
Founded 1973
🏨 Hospitality
🛍️ eCommerce
✈️ Travel
Hospitality • eCommerce • Travel
Drury Hotels is a hospitality company that operates a chain of hotels offering accommodations for travelers. They focus on providing comfortable lodging options near universities and various destinations, with properties like The Study at Yale, The Study at University City, and The Study at Johns Hopkins. Drury Hotels emphasizes customer service and amenities suitable for both leisure and business travelers.
🔥 8 minutes ago
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5001 - 10000 employees
Founded 1973
🏨 Hospitality
🛍️ eCommerce
✈️ Travel
Hospitality • eCommerce • Travel
Drury Hotels is a hospitality company that operates a chain of hotels offering accommodations for travelers. They focus on providing comfortable lodging options near universities and various destinations, with properties like The Study at Yale, The Study at University City, and The Study at Johns Hopkins. Drury Hotels emphasizes customer service and amenities suitable for both leisure and business travelers.
• Conduct sales activities related to incoming group inquiries for Drury Hotels’ guest rooms and meeting facilities • Respond to phone, electronic, and internal group leads • Increase company, market, and hotel revenue • Support Drury United and Hotel Operations in coordinating and servicing group bookings • Coordinate guest room and meeting room details and prospect group leads from third-party platforms • Build lasting relationships with new and existing clients • Respond promptly to inquiries, requests, lead sources, and guest issues • Participate in group booking procedures, weekly huddles, training, and department policies • Communicate with clients, sales teams, and hotel teams regarding proposals, contracts, agreements, group resumes, BEOs, rooming lists, billing statements, and follow-up documentation • Coordinate meeting plans including room blocks, meeting room functions, food and beverage, and audiovisual services • Conduct property tours and maintain knowledge of hotel amenities, rates, and client and hotel details • Monitor client experience through phone and email interactions • Inform management of guest comments, needs, and service opportunities • Collaborate with Regional Managers, Hotel General Managers, Revenue Strategy & Market Sales, Vertical Sales, National Call Center, Revenue Optimization, Legal, and Marketing • Follow safety and security policies and perform other assigned duties
• Previous experience in the hotel industry required • Sales and/or meeting planning experience required • Exceptional attention to detail • Strong organizational skills • Proficiency in Microsoft Office Suite (Word, Excel, etc.) is advantageous • Outstanding verbal and written customer service skills • Flexibility and adaptability • Availability to support department hours: 7 AM–7 PM CST Monday–Friday and 9 AM–4 PM CST Saturday
• Flexible scheduling • Paid time off • Hotel discounts and free room nights • Mentorship • Cross-training • Development plans • Management training • Medical, dental, vision, prescription, life, and disability coverage • Team Member Assistance Program • Company-matched 401(k) • Quarterly bonuses based on hotel results • Opportunity for growth and development within the organization • Option to be located in the St. Louis Corporate office, hybrid in St. Louis, or fully virtual within a Drury state
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