Enterprise Account Manager

Job not on LinkedIn

🕒 October 21

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Summit (formerly Deft)

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

Cloud • Cybersecurity • SaaS

Summit is a leading provider of managed IT solutions, specializing in cloud services, application hosting, and cybersecurity. With data centers across North America, Europe, and Asia, they offer tailored solutions including Infrastructure as a Service (IaaS), disaster recovery, and dedicated server options. Their commitment to security and compliance ensures businesses can operate reliably in a digital environment, supported by 24/7 customer service and technical assistance.

📋 Description

• Own and grow a portfolio of 250–300 existing enterprise customer accounts • Manage accounts across infrastructure, cloud, and managed services • Build customer relationships and ensure ongoing value from Summit’s solutions • Maintain proactive engagement to understand evolving customer needs • Identify and drive upsell, cross-sell, and service expansion opportunities • Own renewal strategy and execution • Partner with internal teams to align solutions with customer needs • Monitor account health, usage trends, and risk signals to address churn and contraction • Maintain accurate forecasting and pipeline visibility • Deliver net revenue retention and portfolio growth • Expand recurring revenue through upgrades, add-ons, and new services • Maintain account plans covering risks, opportunities, and next steps • Achieve retention and growth targets

🎯 Requirements

• Comfortable owning long-term customer relationships and revenue outcomes • Motivated by performance tied to retention and revenue expansion • Proactive, structured approach to account planning and growth • Ability to identify expansion opportunities and position additional solutions • Strong relationship management with focus on revenue outcomes • Organized and disciplined across multiple accounts and priorities • Experience in account management within infrastructure, cloud, or managed services • Strong understanding of recurring revenue models • Experience driving expansion within existing customer bases • Ability to navigate technical conversations and solution positioning

🏖️ Benefits

• Flexible Time Off • Medical, Dental & Vision coverage with HSA/HRA options • 401(k) with 4% match • Paid Parental Leave • Life & Disability Insurance • Wellness Support for mental and physical health • Free Colocation & Cloud Access • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture

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