Customer Support Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Respond to customer chat inquiries promptly and professionally • Analyze customer issues and provide solutions or answers • Develop deep knowledge of the company’s products or services • Listen to and empathize with customers with complaints and resolve issues within company policies • Document customer details, issues, and resolutions from chat interactions • Stay current on product or service changes, updates, and industry trends • Provide management feedback on recurring customer issues and support-process improvements • Collaborate with support teammates, supervisors, and specialists on complex or escalated issues

🎯 Requirements

• Fluent in English • At least 6 months of experience in Customer Support in B2B/B2C • Knowledge of Zendesk, LiveChat, and Slack • Ability to work during weekends while working only 5 business days per week • Excellent communication skills, multitasking, empathy, adaptability, time management, and positive attitude

🏖️ Benefits

• Remote-first, trust-based culture • Work from the place that works best for you • No mandatory office days and no attendance trackers • Offices or coworking spaces available in some locations, at the employee’s choice • Flexible working hours; no fixed 9-to-5 schedule • Birthday holiday • 10 personal days per year • 7 sick days without paperwork • Extra time off around Christmas and New Year • Role-specific learning opportunities and covered professional events • Fully covered team offsite trips several times a year • Tools and hardware needed to perform the work • Fair and transparent market-benchmarked compensation