Customer Service Representative

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $33.6k - $46.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baxter International Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Grant on 2021-04

Healthcare • Manufacturing • Healthcare Insurance

Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

📋 Description

• Deliver exceptional customer service for rental therapy surfaces, bariatric products, field service employees, and after-hours capital technical support • Serve as the primary contact for customer inquiries • Answer basic product, technical, and operational questions and provide product information • Connect customers with Clinical Account Managers for billing, pricing, inventory, and order-related needs • Maintain technical product expertise through ongoing training • Handle and resolve customer inquiries over the phone within assigned skill areas • Adhere to customer-specific protocols • Identify, escalate, and support resolution of call center, service, sales functionality, and customer issues • Partner with sales and field service teams to investigate and resolve customer issues • Meet or exceed quality, adherence, conformance, attendance, and departmental performance expectations and metrics • Contribute to customer, employee, and shareholder value in a changing healthcare environment • Report to the Customer Support Supervisor or Customer Support Manager

🎯 Requirements

• High school diploma or GED required • Successful completion of new hire orientation and product training • Flexibility to work weekends and holidays • 2+ years of customer service experience preferred • Healthcare industry experience considered a plus • Strong written, verbal, interpersonal, and technical communication skills • Proficiency with Microsoft Office products • Ability to quickly adapt to new technologies and systems, including Genesys Cloud, JDE, Salesforce, and other applicable tools • Strong analytical, organizational, and problem-solving abilities • Exceptional attention to detail and accuracy • Ability to multitask effectively and manage competing priorities • Ability to perform successfully in a fast-paced environment • Professional, team-oriented individual contributor who works collaboratively with others • Applicants must be authorized to work for any employer in the U.S. • Bilingual Spanish language skills are a plus

🏖️ Benefits

• Healthcare Insurance • 401K Retirement Savings Plan with employee contributions and company matching • Paid Time Off • Paid holidays • Parental Leave • Family and medical leaves of absence • Employee Stock Purchase Plan with discounted company stock • Medical and dental coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Flexible Spending Accounts • Educational assistance programs • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Additional opportunity to earn sales incentive compensation