Education Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Help new hires through their first weeks and familiarize them with tools and workflows • Design and build full courses on the LMS platform • Create user-friendly training materials and Knowledge Base articles • Organize and run webinars, workshops, and training sessions • Design and deliver presentations for different audiences • Help the Customer Support Team onboard new colleagues and maintain shared knowledge

🎯 Requirements

• Ability to read and write basic SQL queries • Log search skills, such as Kibana and Grafana Loki • Comfortable leading online training sessions and engaging an audience • Ability to turn complex technical information into simple, easy-to-follow guides • Strong ownership and ability to work with minimal supervision • Ability to multitask and prioritize • Ability to identify knowledge gaps proactively • Proven track record of onboarding new colleagues and helping them reach their full potential • Experience in B2B Customer or Technical Support at L1, L2, or L3 level • Experience building courses in an LMS, particularly Cypher LMS, is a plus • Hands-on experience with Zendesk, Intercom, Confluence, YouTrack, or ClickUp/Monday is a plus • Basic understanding of HTTP requests and status codes, REST APIs, and JSON is a plus

🏖️ Benefits

• Remote-first, trust-based culture • Work from the place that works best for you • No mandatory office days or attendance trackers • Offices or coworking spaces available in some locations • Flexible working hours; no fixed 9-to-5 schedule • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Extra time off for Christmas and New Year • Role-specific learning opportunities and covered professional events • Financial bonuses for marriage and welcoming a new baby • Fully covered team offsites several times a year • Tools and hardware needed to perform the role • Equal opportunity, diverse and inclusive workplace