Partnership Customer Success Manager

🔥 4 hours ago

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Manage day-to-day relationships with partners and key customers across business, technical and product topics. • Help partners and customers achieve their goals through smooth communication and strong product adoption. • Build trusted relationships with key stakeholders and maintain regular contact through check-ins, updates and business reviews. • Identify growth opportunities, potential risks and areas where Sumsub can bring additional value. • Introduce partners and customers to new product features and collect feedback on product needs. • Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing and Customer Success.

🎯 Requirements

• Previous experience as a Customer Success Manager, Account Manager or Business Development Manager, ideally in fintech, payments, crypto, SaaS or another B2B environment. • Advanced English. • Strong communication skills and ability to build relationships with different stakeholders. • Basic understanding of KYC, compliance, identity verification or fraud prevention. • Good analytical skills, with confidence working with Google Sheets, MS Excel or similar tools. • Proactive and structured approach, with the ability to identify risks, follow up on open topics and drive tasks to completion. • Comfortable working cross-functionally with Sales, Product, Solutions, Legal, Marketing and other internal teams.

🏖️ Benefits

• Remote-first, trust-based culture. • Work from the place that works best for you. • No mandatory office days, no attendance trackers. • True flexibility with working hours. • Extra time off, including birthday holiday and personal/sick days. • Fair and transparent pay, benchmarked to the market. • Clear goals and personal development plans. • Team offsites, fully covered. • Access to required tools and hardware for effective work. • Friendly work culture promoting individuality and kindness.