Implementation Manager – Client Success

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VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. • Collaborate with clients to understand their specific requirements. • Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise. • Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes. • Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience. • Develop detailed implementation project plans, including scope, objectives, timelines, and resources. • Lead and coordinate data integration with internal VIVIO teams and vendor partners. • Assign tasks, track progress, and ensure effective collaboration among team members. • Facilitate regular team meetings and provide status updates to stakeholders. • Assist with client reporting and client projects post-launch. • Stay current on industry and market trends and proactively communicate relevant impacts to clients and internal teams. • Identify project risks and develop mitigation strategies to address potential issues. • Monitor risk factors throughout the project lifecycle and adapt plans as necessary. • Address and resolve project challenges and conflicts in a timely manner. • Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans. • Conduct project reviews and evaluations to assess outcomes and identify areas for improvement. • Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations. • Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders. • Manage stakeholder expectations and ensure alignment with project goals. • Prepare and present status updates and documentation throughout implementation.

🎯 Requirements

• At least 5 years of experience in the benefits industry (TPA or PBM); Medical PBM experience highly preferred. • Working knowledge of claims processing, formulary management, rebate programs, and benefit/eligibility configuration and testing. • Experience coordinating implementations with TPAs, brokers/consultants, and other vendor partners. • Strong project management skills with the ability to handle multiple clients and projects simultaneously; PMP or similar project management certification a plus. • Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred • Strong organizational skills and strong background in process. • Client-focused mindset with a commitment to delivering high-quality service. • Demonstrated ability to thrive in a high-volume, fast-paced, and evolving team environment. • Strong analytical and problem-solving abilities. • Creative, outside-the-box thinker who can design practical solutions for non-standard or complex client benefit arrangements. • Occasional Travel required. • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc).

🏖️ Benefits

• Health Benefits • 401K employer match • Stock Options • PTO