Outbound Contact Center Sales Coach

🔥 0 minutes ago

🏈 Ohio, Texas – Remote

🏈 Ohio – Remote 🤠 Texas – Remote

💵 $55k - $71k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Sun Coast Sciences

WebsiteLinkedInAll Job Openings

- employees

💄 Beauty

🧘 Wellness

🛍️ eCommerce

Beauty • Wellness • eCommerce

Sun Coast Sciences is a U. S. -based direct-to-consumer company that develops and sells doctor-designed anti-aging skincare and dietary supplement products. Their catalog includes serums, hair support formulas, and supplements targeting skin health, hair, weight, brain, immune and heart health, marketed with clinical ingredient claims, cGMP manufacturing in the USA, and a one-year purchase protection. They sell primarily through an eCommerce storefront with subscription and multi-unit purchase options and emphasize clinically-studied, synergistic formulations and consumer testimonials.

📋 Description

• Lead morning huddles that energize the team and set the tone for the day • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations • Coach agents through every stage of the script: opening, objection handling, and close • Facilitate self-review discussions and deliver Salesforce feedback tasks • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through • Ensure agents are always tech-ready and set up for success • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms • Review QA results and address gaps with a coaching mindset • Be present on live calls and offer real-time feedback that agents can actually use • Get on the phones yourself and show them what strong execution looks and feels like • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience • Bring patterns and insights to leadership so the whole team can keep improving

🎯 Requirements

• 2+ years coaching or managing outbound sales agents in a scripted environment • A track record of helping agents improve, with real outcomes you can speak to • Experience navigating performance conversations with both honesty and care • Comfortable picking up the phone yourself and demonstrating what great looks like • Ability to operate in a player + coach role; demonstrating the process with effective sales calls and showing your team how to do the same • Strong written communication and thorough documentation habits • Salesforce proficiency preferred • Experience with VoIP platforms for call monitoring and coaching

🏖️ Benefits

• Unlimited PTO after 90 days • Health and 401k benefits