Patient Financial Counselor

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sunrise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $29.4M Venture Round - Sunrise on 2025-09

Healthcare • Artificial Intelligence • Hardware

Sunrise is a medical device company that provides a single‑sensor home sleep apnea test using mandibular jaw movement (MJM) bio-signals to diagnose obstructive sleep apnea and related sleep-disordered breathing. Their 8‑gram wearable sensor, paired with an AI‑scored reporting platform and a healthcare professional portal, delivers rapid, clinically validated results for use by clinicians; the technology has FDA De Novo clearance, NICE recommendation for home diagnosis, and multiple peer‑reviewed validations against polysomnography.

📋 Description

• Respond to patient inquiries about account balances, statements, and charges by phone, email, and secure messaging • Explain insurance coverage and benefits, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility • Collect patient payments and follow up on outstanding patient accounts • Set up, document, monitor, and adjust payment plans according to company policy • Process medical records requests, verify authorization, and follow HIPAA requirements • Partner with billing, accounts receivable, and other revenue cycle teams to resolve account issues and escalate complex cases • Document every patient interaction clearly and completely in the billing system • Identify recurring questions or trends and help improve statements, communications, and processes • Protect patient privacy and follow HIPAA and company compliance standards

🎯 Requirements

• 5+ years of experience in medical billing and coding within a healthcare setting • Experience in Sleep Medicine and/or DME billing strongly preferred • Experience in collections, including patient balance collections • Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism • Exceptional verbal and written communication skills • Strong problem-solving skills and the ability to research and resolve account issues independently • Excellent organizational skills, with the ability to manage multiple accounts, deadlines, and follow-ups • Comfort with technology, including billing and practice management systems, email, and spreadsheets, and the ability to learn new tools quickly • Working knowledge of HIPAA and patient privacy requirements • Genuine interest in sleep, health, and helping people better understand and improve their well-being • Spanish-speaking (bilingual English/Spanish) is a plus

🏖️ Benefits

• Meaningful work that directly improves peoples’ lives • Be part of an international team across the US, France, Belgium • Annual team offsite • Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Monthly phone and internet stipend

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