Manager, Sales Support

Job not on LinkedIn

🔥 15 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $88.2k - $117.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sunrun

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

💼 Consulting

🏭 Manufacturing

⚡ Energy

Consulting • Manufacturing • Energy

Sunrun is the nation’s leading home solar and battery installer, offering innovative solar energy solutions to help homeowners take control of their energy needs. The company provides a comprehensive service, from solar panel installation to maintenance, with a focus on cost-effective solutions through their Sunrun Subscription Plan. Sunrun's products include state-of-the-art solar panels, battery storage, and Tesla Powerwall, all designed to seamlessly integrate with home energy systems. With a million homes equipped, Sunrun guarantees high expertise in installation, a 25-year equipment guarantee, and tailored payment plans to fit individual home requirements. Additionally, Sunrun partners with companies like Ford to introduce cutting-edge technologies such as vehicle-to-home charging systems.

📋 Description

• Lead daily operational execution, team performance, and automation initiatives for the Sales Support team • Report to the Sr. Director of Sales Operations • Manage workforce scheduling and drive team accountability using key operational metrics • Resolve complex sales escalations • Own the Megan Bot automation platform and drive continuous enhancements • Identify, design, and implement automation initiatives and team processes • Direct daily queue workflows, SLA adherence, and workforce scheduling • Track case metrics and execute proactive volume reduction plans • Oversee Call Pilot Verification and licensing processes for HIS, Solicitor, and Terros • Manage cross-functional IT issues via BrightPath and Splat • Conduct weekly 1:1s with team leads and onshore agents • Drive performance reviews, skill development, and team syncs • Maintain alignment with offshore partner operations • Collaborate with Sales, Underwriting, Install Pipeline, Customer Care, and IT on escalations • Maintain resolution SLAs for sales support tickets and cases • Drive bot adoption to reduce manual case volume • Ensure compliance standards across licensing, verification, and escalations while managing coverage

🎯 Requirements

• High School Diploma or equivalent required • Bachelor’s degree in Business, Operations, or a related field preferred • 6+ years of professional experience in sales support, operations, or customer support environments • Strong background in solar operations, customer support, or sales operations leadership • Advanced proficiency in Salesforce (SFDC) reporting, Excel, and Google Workspace (G-Suite) • Hands-on experience managing workflow or bot automation platforms (e.g., Megan Bot) • Proven structured problem-solving skills with the ability to manage shifting priorities effectively • Track record of leveraging team metrics to optimize performance and drive operational efficiencies • Ability to travel to corporate offices 3–5 times per year

🏖️ Benefits

• Employee development and career growth opportunities • Employee well-being and safety-focused culture • Top-of-the-line tools and AI-driven support • Meaningful incentive programs • Resources to grow a career in the clean energy industry • Remote work arrangement • Travel to corporate offices 3–5 times per year