Technical Account Management Leader

Job not on LinkedIn

🔥 4 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Own the health, direction, and performance of the Technical Account Management function • Hire, onboard, coach, and develop TAMs • Run 1:1s and development plans; provide feedback on account plans, QBRs, and escalations • Build and maintain repeatable technical playbooks • Set standards for technical depth, proactivity, and communication • Own coverage for named and partner-mapped accounts • Review and rebalance account assignments quarterly • Resolve coverage gaps and approve discretionary assignments and cap exceptions • Ensure every account has an accountable technical owner • Audit onboarding, architecture validation, configuration guidance, adoption milestones, environment reviews, and risk tracking • Act as the escalation layer for complex, high-impact, or multi-stakeholder issues • Coordinate major incidents across support, engineering, and success • Own the Named Account Escalation SLA sequence and ensure root-cause and preventative actions are completed • Align account plans with customer roadmaps and engage on strategic capacity, architecture, and growth planning • Represent aggregated customer patterns to engineering and product • Partner with Sales, Success, and Partnerships leadership on account health, retention, and coverage • Track coverage, team health, adoption, incidents, customer satisfaction, retention, QBR completion, and account-plan quality

🎯 Requirements

• Technical depth in database internals, scalability, security posture, and infrastructure tradeoffs • Experience hiring, coaching, and growing a technical team • Ability to assess coverage across 100+ accounts and a partner book • Experience coordinating high-severity, multi-stakeholder incidents • Ability to influence engineering, product, sales, and partnerships leadership • Clear executive and technical communication • Understanding of retention and expansion, including aggregate NRR • Background in engineering, SRE, or technical consulting • Track record of leading a technical customer-facing team • Experience with Admin Studio, Grafana, Hex, pgAdmin, HubSpot, and Notion

🏖️ Benefits

• Fully remote work from anywhere in the world • WeWork membership or co-working allowance usable anywhere in the world • ESOP (equity ownership) • Health insurance: 100% covered for employees and 80% for dependents, wherever you are • Annual company off-sites • Flexible, asynchronous work • Annual education allowance for courses, books, conferences, or other learning