Senior Growth Manager, Lifecycle Management

🕒 July 6

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Super.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

✈️ Travel

💳 Fintech

📣 Marketing

💰 $60M Series C - Super.com on 2023-04

Travel • Fintech • Marketing

Super.com is a web-based application/website; the only available content is a runtime message stating that JavaScript must be enabled to run the app, so no details about its products, services, or target market are available from the provided text.

📋 Description

• Own the strategy, infrastructure, and best practices for Super.com’s lifecycle program across email, SMS, push, and in-app. • Build the communications and journeys that deliver highly individualized and relevant messaging to each member at critical points in their journey. • Maintain best-in-class deliverability and messaging health. • Strategize, develop and execute comprehensive email, SMS, and push campaigns and automations; run experimentation across segment- and event-based campaigns. • Analyze and report on lifecycle metrics including deliverability rates, open rates, CTR, overall revenue, and signups to drive insights and action. • Coordinate sprint planning to deploy work for each upcoming cycle and assign the right work to each team member. • Manage the team’s roadmap and backlog, and run standups and retrospectives to keep the mission on track and on time. • Stay aligned with your GM and adjacent teams, and collaborate efficiently across data, product, finance, and engineering to manage requirements and priorities. • Lead, mentor, and grow the lifecycle management team, working closely with Engineering, Design, Copywriting, and Product Marketing partners.

🎯 Requirements

• 6+ years of hands-on lifecycle / CRM marketing experience, including building and scaling lifecycle programs • Experience setting up lifecycle infrastructure from the ground up — segmentation, data syncs, experiments and multi-channel journeys across email, SMS, push, and in-app • Deep, hands-on expertise with Customer.io or a similar lifecycle / CRM platform (e.g. Braze, Iterable) • Strong reporting and data analysis experience, including the knowledge of how to query and pull data sets as required (e.g. SQL, Amplitude, Looker) • Experience designing and running experimentation across both segment-based and event-triggered campaigns • Stakeholder management, and strong program management — able to run sprint planning, assign work, and manage a roadmap across cross-functional resources • Proactive and keen to take ownership.

🏖️ Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.