Respiratory Support Specialist

Job not on LinkedIn

🕒 October 20

🏄 California – Remote

🏄 California – Remote

💵 $19 - $30 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SuperCare Health (USA)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

🏥 Healthcare

🤝 B2B

Healthcare • B2B

SuperCare Health is a U. S. -based healthcare services company specializing in home respiratory care for patients with chronic lung diseases. For over 50 years it has partnered with clinicians and payers to provide durable medical equipment, supplies, prescriptions, home delivery, individualized care programs, bedside setup, equipment maintenance, and clinical outreach. The company supports both patients and healthcare professionals with respiratory diagnostic tools and care coordination, maintains long-standing payer relationships and JCAHO accreditation, and operates multiple service locations with nationwide coverage.

📋 Description

• Coordinate PAP equipment set-up appointments and ensure timely delivery of services to patients • Provide instruction and education on PAP equipment usage, cleaning, maintenance, and therapy expectations • Explain patient financial responsibility, insurance coverage, copayments, and payment options • Respond to patient inquiries, concerns, and follow-up needs • Monitor PAP patient compliance and encourage therapy adherence and successful treatment outcomes • Communicate professionally with patients, caregivers, physicians, and referral sources • Enter and maintain patient information, authorizations, payer requirements, and compliance documentation in company databases and systems • Document patient interactions, communications, and account updates according to company standards • Maintain knowledge of insurance guidelines, coverage criteria, and reimbursement requirements for PAP and sleep therapy services • Assist with preparation and submission of Medicare and commercial insurance claim audit documentation • Respond to claim audits and compliance requests accurately and timely • Collaborate with physician offices, branch teams, intake staff, respiratory clinicians, and sales personnel to obtain documentation and process patient orders • Identify documentation issues, trends, and workflow opportunities and provide feedback to leadership and team members • Participate in branch meetings, trainings, and ongoing educational programs • Assist with departmental reference materials and process documentation • Support branch operational goals and patient satisfaction initiatives • Maintain patient confidentiality and comply with HIPAA, company privacy standards, accreditation standards, and payer requirements • Complete required compliance and continuing education training • Maintain accurate, audit-ready documentation • Perform other duties as assigned

🎯 Requirements

• A High School Diploma or equivalent required • Minimum one (1) year of customer service, healthcare administrative, insurance verification, claims, billing, call center, or related experience • Strong verbal and written communication skills • Proficiency with computer systems, data entry, and Microsoft Office applications • Ability to manage multiple priorities in a fast-paced environment • Strong organizational skills and attention to detail • Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), sleep therapy, respiratory services, or healthcare reimbursement • Knowledge of Medicare, Medicaid, and commercial insurance guidelines related to PAP therapy • Experience working in a healthcare environment that routinely bills insurance • Bilingual skills preferred based on branch needs • Completion of a state-approved training program covering state and federal laws on device and controlled substance distribution, USP safe storage and handling standards, safe handling of home medical devices, and prescription terminology, abbreviations, and formatting • Satisfactory completion of a background check • Satisfactory completion of reference check(s) • Satisfactory completion of a driving record check, if applicable • Satisfactory completion of pre-employment drug and TB tests

🏖️ Benefits

• Medical • Dental • Vision • Flexible Savings Account • 401K • Voluntary Life Insurance • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day • Paid Training • Paid Time Off • Sick Time • Remote Work Opportunity • Growth Opportunities • Employee Referral Reward Program • Employee Discount Program

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