Healthcare RCM Client Success Manager

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SuperDial

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

<SuperDial> is an AI-powered SaaS company that automates high-volume outbound healthcare phone calls for revenue cycle management (RCM) teams, provider groups, and DSOs. Its voice AI agents handle end-to-end payer and provider interactions—such as prior authorizations, eligibility and benefits verification, claim follow-ups, and provider data attestation—integrating with EHR/PMS systems and logging results into existing workflows. SuperDial is HIPAA- and SOC 2-compliant, offers human fallback when calls can’t be completed autonomously, and is positioned as a B2B platform that reduces manual work and AR days for healthcare organizations.

📋 Description

• Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management. • Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden. • Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency. • Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues. • Deliver customer training on best practices for AI adoption and revenue cycle optimization. • Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows. • Escalate and track customer issues, ensuring timely resolution and high satisfaction.

🎯 Requirements

• 3+ years of experience in customer success, healthcare SaaS, or RCM operations. • Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes. • Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM). • Strong communication and problem-solving skills. • Experience working with operational or billing teams in healthcare environments is a plus.

🏖️ Benefits

• Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options.