Client Success Manager

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🕒 June 18

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Force Therapeutics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $21M Venture Round on 2018-11

Healthcare • Healthcare Insurance • Software as a Service (CaaS)

Force Therapeutics is a healthcare technology company specializing in digital patient care, particularly for those undergoing musculoskeletal treatments. It offers a platform for orthopedic providers to enhance in-person care with automated digital touchpoints, improving patient engagement and recovery outcomes. Force Therapeutics aims to shift care to the home setting without reducing quality, supports compliance with CMS PROMs standards, and enables better data management with integration into Electronic Health Records (EHR). With a focus on patient education, they provide a robust library of clinically-validated content to tailor care towards individual recovery paths. The company is trusted by major healthcare organizations nationwide and aims to reduce clinical variation while enhancing provider efficiency through Clinical Intelligence.

📋 Description

• You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. • Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. • Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship. • Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. • Create client relationships where they are champions of Force who provide references, case studies, and testimonials. • Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward. • Act as the voice of the client within the company, advocating for their requests and feedback.

🎯 Requirements

• 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector. • Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. • Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience.

🏖️ Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met. • 401k Retirement Planning: To set you up for long-term financial security with a company match. • Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town. • Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need. • Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days. • Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.