Customer Support Specialist, Bilingual – Spanish

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Super Dispatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Venture Round on 2019-12

Super Dispatch's Auto Transport platform is a one-stop-shop for everything carriers and shippers needs to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, the Super Dispatch platform provides the advanced experience Carriers and Shippers deserve.

📋 Description

• Provide multi-channel support through email, chat, and phone • Resolve inquiries and issues for carriers, drivers, shippers, and brokers • Investigate and resolve billing concerns, subscription management issues, invoicing discrepancies, and payment inquiries • Assist users with SuperPay payment processing, transactions, and setup • Diagnose and resolve technical and operational challenges, escalating complex issues when necessary • Educate users on platform features and best practices • Collect user feedback to inform product improvements • Document recurring issues for internal review • Create and maintain knowledge base articles, user guides, and troubleshooting resources • Collaborate with product, engineering, and sales teams on issue resolution

🎯 Requirements

• 2–4 years of experience in customer support, preferably in a SaaS or technical environment • Strong communication skills and ability to explain technical concepts to non-technical users • Spanish language proficiency required • Experience supporting billing systems or payment platforms such as Braintree or Chargebee • Familiarity with software troubleshooting practices and customer success strategies • Ability to manage complex inquiries and resolve escalated issues • Proactive mindset with strong organizational skills and attention to detail • Customer-centric attitude and dedication to exceptional support • Experience with CRM tools such as Salesforce or ticketing systems such as Zendesk is a plus • Willingness and availability to work Saturday or Sunday weekend shifts • Willingness to work late/evening shifts through 7:00 p.m. • Candidates must be U.S. citizens • All work must be performed from within the United States

🏖️ Benefits

• Multiple health, dental, and vision plans with a portion of employee premiums paid by the company • 401(k) with company match • 100% distributed remote-first culture • Monthly $50 wellness stipend • Flexible PTO policy • 6–12 weeks paid parental leave • Latest technology and equipment provided • Medical, dental, and vision coverage with generous premium contributions for employees and families • Health Savings Account with employer match • Company-paid disability and life insurance • Option to add additional coverage for employee and family