Solutions Engineer – Physical Security, Network Systems

🕒 July 14

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Support Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

Support Tech is a technology deployment and support services company focused on multi-site IT system installation, deployment, and ongoing support. The company positions itself as a problem-solver and innovator that manages projects of any scale using its own back-end project management software and a global network of trusted partners. Support Tech emphasizes deployment/install best practices, continuous improvement, and delivering up-to-date technology solutions to business clients.

📋 Description

• Partner with Account Executives in a pre-sales role to qualify, manage, and successfully close complex technical sales opportunities. • Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals. • Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs. • Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS). • Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi-Fi coverage. • Develop highly accurate Bills of Materials (BOMs), cost-effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals. • Ensure a seamless transition from "Closed-Won" to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team. • Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency. • Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance.

🎯 Requirements

• Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low-voltage systems (FDAS). • Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus). • Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google SketchUp, or similar drafting and visualization applications. • Proven track record in a Solutions Engineer, Technical Pre-Sales, or Technical Account Management role. • Experience moving a project from a pre-sales design phase through to technical implementation or project management is highly valued. • Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets. • Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non-technical stakeholders and executive buyers.

🏖️ Benefits

• Competitive Base Salary + Uncapped Commission/Bonus Structure: Since this role directly impacts the bottom line by qualifying and closing deals with the sales team, offering a financial upside based on "Closed-Won" projects is a massive draw for top pre-sales talent. • Performance-Based Incentives: Rewards for maintaining high accuracy in project scoping, efficient turnarounds on Bills of Materials (BOMs), or high win-rates on pitched designs. • Continuous Learning & Certification Support: Offer to fund and sponsor advanced industry certifications that technical engineers highly value (e.g., advanced CCNA/Cisco, Ubiquiti UBWA, specialized VMS/CCTV vendor training, or PMP/Project Management tracks). • Clear Leadership Pipeline: Show a distinct path from Senior Solutions Engineer to Solutions Team Lead, Solutions Architect, or Director of Engineering. • Hands-on Exposure to Next-Gen Tech: Highlight that they will be working with cutting-edge AI-driven VMS software, advanced analytics, live-video event monitoring, and enterprise-grade wireless mesh networking. • Hybrid / Flexible Work Schedule: Design and engineering tasks, as well as sales presentations, can often be done remotely, giving them the flexibility they need while keeping them available for client site-visits when necessary. • Cross-Functional Collaborative Culture: A work environment where engineering isn’t kept in a silo. They will actively collaborate with Sales Executives, Project Managers, and on-site deployment teams. • Diverse Project Portfolio: Freedom from monotony. They will be designing security and network solutions across a massive variety of verticals—from industrial logistics centers and auto dealerships to multi-family residential complexes and government infrastructure.