Partnership Manager

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships • Serve as the primary point of contact for referral partners • Identify, recruit, and onboard new referral partners • Manage the full referral lifecycle from intake and qualification through handoff to sales • Track deal status and close the loop with referring partners • Advocate internally for partner-sourced deals • Coordinate with sales, solutions, and marketing teams to ensure fast turnaround and a strong prospect experience • Educate partners on service offerings, technology stack, and points of differentiation • Develop and execute partner engagement cadences, including check-ins, business reviews, newsletters, and co-marketing touchpoints • Represent the organization at industry events, advisor conferences, and networking functions • Track partner performance and referral pipeline in the CRM • Report on partner-sourced pipeline, conversion rates, and revenue • Collaborate with marketing on partner enablement content such as one-pagers, case studies, and battlecards • Provide leadership with market feedback on partner needs, competitive positioning, and emerging trends

🎯 Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization • Proven track record of building and managing a referral or channel pipeline that translated into closed revenue • Strong relationship-management skills • Excellent written and verbal communication skills • Ability to represent a tech-forward BPO story credibly to sophisticated advisors • Experience with CRM tools such as HubSpot or Salesforce • Self-directed and organized, with ability to manage a multi-partner portfolio with minimal oversight • Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25% • Availability to work US Business Hours • Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers (preferred) • Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem (preferred) • Experience building partner enablement programs or co-marketing campaigns from the ground up (preferred)

🏖️ Benefits

• Remote work setup • Company-provided equipment • Equal Employment Opportunity protections