Customer Service Representative II – Seasonal

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond to customer inquiries through up to two communication channels, including phone, email, or chat • Provide detailed information regarding products, services, policies, and procedures • Resolve moderately complex customer issues and service requests in a timely and professional manner • Follow up with customers as necessary to ensure satisfactory issue resolution • Accurately document customer interactions, resolutions, and account updates within company systems and CRM platforms • Manage escalated customer concerns and coordinate resolution with appropriate internal teams when necessary • Maintain professionalism and composure while handling challenging customer interactions and high-volume workloads • Research customer issues and identify appropriate solutions using available resources and knowledge bases • Collaborate with cross-functional teams to resolve customer inquiries and improve service delivery • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

🎯 Requirements

• Minimum of two (2) years of customer service experience, preferably within a call center, contact center, or customer support environment • Strong verbal and written communication skills • Experience handling escalated or complex customer inquiries and service issues • Proficiency with computers, business applications, and customer support platforms • Experience using CRM systems and customer interaction tools • Strong problem-solving and critical-thinking abilities • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and accuracy in documentation • Customer-focused mindset with a professional and empathetic approach to service delivery • Ability to work independently and collaboratively within a team environment • Adaptability and willingness to learn new products, systems, and processes • Demonstrated ability to meet performance, quality, and productivity expectations • Prior support experience, chat experience, strong grammar/communication skills, basic computer/technical proficiency, basic troubleshooting ability, ability to work under pressure, empathy, and de-escalation skills

🏖️ Benefits

• Company-provided equipment • Project completion bonus: $1,500 • Remote/WAH work setup