SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
Customer Service Representative
🕒 May 7
🏈 Alabama, Arizona, +26 more states – Remote
💵 $15 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SupportNinja
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
📋 Description
• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
🎯 Requirements
• Previous customer service experience or equivalent • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Knowledge and experience with a CRM preferred
Apply NowSimilar Jobs
🕒 May 7
Trader Support Specialist at Tradeify, serving as primary contact for traders and customers. Resolving inquiries and providing support while enhancing trader experience in a fast-paced trading environment.
🇺🇸 United States – Remote
💵 $1.5k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🕒 May 6
Production Support Specialist responsible for evaluating property titles and ensuring compliance for nationwide title services company. Providing customer support and administrative duties within branch operations.
🇺🇸 United States – Remote
💵 $37.7k - $62.8k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🕒 May 6
Customer Service Representative assisting with case assignments in healthcare claims processing. Overseeing client interactions and ensuring proper documentation and deadlines are met.
🕒 May 6
Providing frontline support for customer inquiries via phone, email, or chat in a remote setting. Join a team dedicated to exceptional service with Fortune 500 companies in the contact center industry.
🕒 May 5
System Support Specialist providing technical assistance for MS Business Central, Power BI, and Office 365. Collaborating with users to ensure system security and data integrity while training new users.
