Employee Experience Specialist – TEMP

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SureCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

We are on a mission to make Americans healthier.

📋 Description

• Provide HR admin platform support and troubleshooting • Assist with census management and data questions • Support enrollment dashboard usage and navigation • Handle funding and invoice inquiries • Manage and resolve Zendesk tickets efficiently • Handle employee situations and general benefits inquiries • Support employees with benefits questions • Research carrier databases for in-network providers • Research carrier formularies for covered medications • Assist with general plan information and benefits explanations • Participate in merged calls with insurance carriers to resolve member issues • Work directly with insurance carrier representatives to resolve complex member escalations • Assist employees with shopping and plan comparison • Provide platform navigation assistance to employees • Resolve member portal access issues • Help interpret carrier communications • Process Qualifying Life Event (QLE) support requests • Support new hire enrollment assistance • Document interactions thoroughly in Zendesk • Identify and escalate patterns and systemic issues • Provide feedback on product friction and carrier performance • Contribute to knowledge base and self-service resources • Participate in continuous improvement initiatives

🎯 Requirements

• High school diploma required; Associate's or Bachelor's degree preferred • 1–3 years of customer service experience, preferably in healthcare, employee benefits, or health insurance • Call center or help desk experience preferred • Experience working directly with health insurance carriers to resolve complex member escalations, including eligibility, enrollment, billing, claims, provider network, and coverage issues • Experience working at a health insurance carrier • Bilingual (English/Spanish) strongly preferred