Call Center Representative – Medical Practice

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surgery Partners, Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏥 Healthcare

👥 B2C

🤝 B2B

Healthcare • B2C • B2B

Surgery Partners, Inc. is a leading operator of surgical facilities and ancillary healthcare services, owning and managing more than 250 locations across 30 U. S. states. The company partners with physicians and hospitals to provide ambulatory surgery centers, multi-specialty physician practices, anesthesia services and other outpatient specialty care, serving hundreds of thousands of patients annually. Surgery Partners emphasizes flexible local partnerships (partner, affiliate, or employed physicians) and an integrated delivery model to deliver value to patients, physicians and payors.

📋 Description

• Answer incoming calls and direct them to the right departments • Accurately schedule appointments, consultations, and surgeries in Athena • Register new patients and input detailed demographic and insurance information • Confirm appointments and verify insurance coverage • Educate patients on pre-visit protocols, paperwork, and appointment details • Take and route messages from patients, physicians, and pharmacies • Coordinate scheduling for multiple physicians and locations • Provide backup front office support and contribute to overall workflow • Reach out to new patients with a friendly welcome call

🎯 Requirements

• High School Diploma or equivalent required • Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting • Prior experience working with insurance and EHR systems • Familiarity with medical terminology and managed care contracts • Excellent verbal/written communication and people skills in English and Spanish • Strong organizational and time management abilities • Proficient in Microsoft Office • Fast, accurate data entry skills • Ability to multitask while maintaining attention to detail • Ability to handle a high volume of calls and multitask efficiently in a busy environment