Associate Manager – Team Manager

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development • Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems • Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards • Provide coaching, mentoring, and performance feedback to team members • Manage attrition, shrinkage, and other critical metrics of the team. • Support projects involving system enhancements or process automation • Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display. • Investigate and resolve complex Provider Data Management issues. • Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success

🎯 Requirements

• 2+ years’ experience leading a team within the healthcare domain – preference for experience with Provider Data Management. • Ability to work in MS Office and other program-specific platforms • Ability to work in a fast-paced environment • The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development